Computer security firm Kaspersky Lab made a major blunder with its latest anti-virus update, which blocked Windows XP users from accessing the internet.
The update fiasco knocked one of the largest groups of computer users off the web and made it extremely difficult to fix the problem, since further updates to the code could not be downloaded.
Kaspersky issued a hotfix within two hours, but many people could not connect to download it. The company told them to roll back their system to before the previous update or to disable its anti-virus software so that they could reconnect to the internet again. They then had to manually download the update before re-enabling the software.
The only problem is that without the internet many users will be unaware of the possible workarounds, and may be forced to bring their computers to repair shops to figure out what the problem is, incurring unnecessary costs and eating up valuable work time.
It is not clear what, if any, compensation the firm plans to give to users.
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